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Thank you for your interest in applying for a
Schengen Visa. We look forward to serve you and provide you with the best
possible service. Our customer service department is trained and staffed to
answer any question you might have regarding your order. However, please be
aware that due to recent legislation we are not allowed to give any kind advice
of legal advice by email. For detailed information on how to apply for a
Schengen Visa, it is recommended to order the
Schengen Visa Application Guide.
It is available as an instant download in
English, Spanish and
Chinese.
Junk Mail and Spam Filters: If you email us and would like to receive a reply,
please add info@schengen.org to the "safe list" or "white-list" of your email
software. This ensures that our reply will be properly received and not flagged
as "spam".
| General Questions |
Our customer service department can help you with most issues and questions
about our website and our services. Do not hesitate to contact us.
Schengen Visa Services
20 Mount Row
London, W1K 3SQ
UNITED KINGDOM
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| Billing Department |
All billing related questions should be directed to our billing department. Do
not contact Paypal or your credit card company regarding any billing issues.
Once you have paid us we work directly with any financial institution or credit
card company. We assist you with all billing related questions within 24 hours.
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